Avahitech.com is now Avahi.ai
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Reimagine customer support with Amazon Connect in 30 days

Deploy a cloud-native, AI-powered contact center guided by Avahi’s AWS experts to cut wait times and delight every caller.
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Why you’ll love Amazon Connect with Avahi

Launch in weeks, not months. Agents just open a browser, plug in a headset and go.
Pay only for minutes used so your budget stays flexible.
Skill-based routing and Lex chatbots resolve issues faster, lifting CSAT.
Real-time dashboards plus historical reports turn data into action.
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How it works

01

Discovery Workshop

Align on KPIs, call flows and success metrics during a focused two-hour session.

02

Free proof of concept

Spin up a sandbox that mirrors your workflows so you can test with live traffic at zero risk.

03

Rapid migration and optimization

We port numbers, integrate CRMs and fine-tune AI routing so savings start on day one.

Download Solution Brief

Avahi moved our 150-seat center to Amazon Connect in just 28 days. Average handle time dropped 22 percent, and callers rave about the new self-service IVR.

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Sarah Nguyen

VP Customer Experience
HealthFirst Supplies

98%

client satisfaction

3x

faster deployments than traditional integrators
latest

Global Retailer Scales Support with Amazon Connect Across Four Countries

Challenge

Legacy systems made it hard to route calls across geographies, leading to long wait times and poor CSAT.

Solution

Amazon Connect unified omnichannel contact centers; Avahi integrated CRM and built real-time reports in under 30 days.

Results

Global coverage with local compliance

CRM-integrated routing improved first-call resolution

Phase 1 deployed in <30 days

Frequently
Asked Questions

What infrastructure do we need?

Just a browser, an internet connection and headsets. Amazon Connect runs entirely in AWS.

How is pricing calculated?

You pay only for the minutes and messages you use. Most customers save 30–60 percent compared with legacy platforms.

Can we keep our existing phone numbers and CRM?

Yes. Avahi ports numbers with no downtime and integrates Amazon Connect with all major CRMs, ERPs and ticketing tools.

Ready to modernize your contact center?

Speak with an AWS Solutions Architect within 24 hours.

Speak with an AWS Solutions Architect within 24 hours.

Download Solution Brief