RiptideHQ
San Francisco, California
Technology, Information and Internet
AWS based data analytics and managed database environment including native AWS monitoring, security and cost optimization capabilities
RiptideHQ, a technology company in the internet and information sector, relied heavily on AWS to power its data analytics and reporting. However, its small internal team was stretched between managing day to day AWS operations and delivering accurate, timely dashboards for the business. Avahi, an AWS Premier Tier Services Partner, stepped in to provide fully managed support for RiptideHQ’s AWS data analytics environment, with a particular focus on expert query writing and database optimization. As a result, reporting timelines improved from weeks to days and critical incidents were handled within tight response windows, while RiptideHQ gained a trusted technical advisor rather than a conventional vendor.
RiptideHQ is a technology company based in San Francisco, California operating in the technology, information and internet industry. The business depends on reliable and performant data analytics to power internal reporting, dashboards and decision making across the organization.
RiptideHQ’s data analytics workloads ran on AWS, but the internal team was overextended. They were responsible both for keeping the AWS environment healthy and for producing business critical reports and dashboards. Routine AWS management tasks like monitoring, troubleshooting and optimization competed directly with the time needed to design and maintain high quality queries and reporting assets.
This created a risk that reporting would be slow, brittle or inaccurate. If left unaddressed, the team would continue to struggle with long turnaround times measured in weeks for new or updated dashboards, inconsistent query performance and ad hoc fixes instead of systematic optimization. Hiring additional full-time staff would have increased costs and ramp up time, so RiptideHQ looked for an expert AWS partner who could provide recurring managed services and bring exceptional query writing capabilities into their environment.
RiptideHQ had already standardized its analytics infrastructure on AWS, benefiting from a mature cloud platform with strong security controls and scalability for growing data volumes. Continuing to build on AWS allowed the company to takе advantage of native database, monitoring and cost optimization capabilities while aligning with industry best practices for cloud based analytics environments.
With AWS as the foundation, RiptideHQ could focus on improving how their environment was managed and optimized instead of replatforming. This made it possible to quickly capture value from performance improvements, better query design and more reliable reporting.
RiptideHQ chose Avahi because they needed more than a general purpose managed services vendor. They needed a partner that combined deep AWS infrastructure expertise with strong SQL and query optimization skills and could operate as an extension of their internal team. Avahi’s status as an AWS Premier Tier Services Partner and track record with data heavy workloads made it a strong fit.
– Fully managed AWS based data analytics environment with proactive monitoring and incident management for critical issues
– Standardized reporting framework and initial dashboard suite covering core business metrics backed by high quality SQL queries
– Database performance optimization initiative focused on reducing query latency and improving reliability
– Ongoing expert query writing and optimization that became the standard for all new reporting
and analytics work
– Systematic application of AWS best practices to improve security posture, cost efficiency and
reliability
– Structured knowledge transfer to RiptideHQ’s internal team while maintaining Avahi as the trusted technical advisor
By engaging Avahi, RiptideHQ freed its internal team from routine AWS management tasks and repetitive query debugging. The team was able to focus on strategic initiatives while relying on Avahi to maintain and optimize the analytics environment. Reporting became faster and more reliable, and stakeholders gained greater confidence in the data powering their decisions.
Avahi’s combination of AWS expertise and exceptional query development capabilities created a meaningful competitive advantage for RiptideHQ. The customer explicitly recognized Avahi as a trusted technical advisor and consistently provided positive feedback on the quality of work, particularly in the critical area of query design and optimization.
Founder, Bravo Foxtrot
